Thursday, November 4, 2010

Go Live!

I'm in the business of "going live," typically referring to new computer systems within physician offices. The most difficult part about a go live is that you are changing the way day to day tasks look to the employees that have been doing the same thing for years. It's "flipping the switch," no gradual weaning involved. Obviously that is occasionally met with some resistance. Even when people hated jumping through hoops to do their job and here I am on my white horse to remove those hoops (or at least dress them up), people are still unhappy. They are attached to their habits, good or bad. Eventually by the end of a go live, I have convinced the diligent employees to see the light and recognize the positive out of all the chaos and cHaNgE (ahh!). Based on my last blog post of my 5th life re-start, I'm obviously equipped to help people through change! The best part is that it's never as bad as people expect it to be. The world has not ended.

As qualified and experienced as I am with change, I still find myself resisting moving to my next life stage so I really can't blame anyone else for having some attitude. Graduation: One day you're a dependent college student and BAM! Real world in your face, no going back. Wedding: young one day, old the next day, you 'wife'. Babies: one day no babies, next day babies everywhere!

Life involves a lot of switch flipping and honestly it all comes down to attitude. The changes are as good or bad as you make them. Those who know me, know I generally have a very positive attitude and somehow I still imagine the worst in every scenario (I just try to keep it to myself, no need to bring everyone else down). Most of the changes I mentioned above are actually quite positive and yet they are still scary. I don't want to go back any steps, I'm happy where I am, not that I had a guarantee I would be before I took those steps. The great unknown is terrifying but it doesn't have to be.

With so many important 'life' things going on, how do people still get so upset over a new computer system??

GO LIVE, and do it!